Glitch prevented residential customers of Cox internet service from receiving and sending e-mails, Cox official says
An official with Cox Communications in New Orleans says a software glitch was the cause of an e-mail outage last December that prevented residential customers of Cox's internet service from receiving and sending e-mails.
Steve Sawyer told the City Council's Cable Committee Monday, "The e-mail, due to a software bug, was actually stored in the server and was not sent out."
Sawyer says no e-mails were lost, the internet service (Cox.Net) itself was never out and business internet customers were not affected. And Cox has taken steps to correct the problem.
"All of that equipment from that vendor, it was a vendor-related issue. All of that equipment's been totally changed out, so it's all brand-new equipment," Sawyer said.
The software glitch affected customers not only in New Orleans but in several states.